Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping at Stenando. Please read our shipping policy carefully as it contains important information about your order.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times and Delivery

We offer two types of products with different shipping timelines:

Own Products (In-House Inventory): Estimated delivery: 7-15 business days depending on your location.

Dropshipped Products (Fulfilled by Supplier): Estimated delivery: 10-25 business days. These items are shipped directly from our suppliers and may arrive separately from other items in your order.

If your order contains both types of products, you may receive multiple packages at different times. This is completely normal.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. Free shipping promotions may apply — check our current offers at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3-5 business days for tracking information to update after shipment.

International Shipping

We ship worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us. We will work with our shipping partners to locate your order.

Split Shipments

Orders containing both in-house and dropshipped items may be shipped in separate packages. You will receive individual tracking numbers for each shipment.

Contact Us

For any shipping-related questions, please reach out to our support team through our Contact page.